Krystal Web Hosting Review | TechRadar

Krystal Hosting started as an original idea of ​​Simon Blackler who was 17 at the time. While he was spending his summer vacation developing a fan site for an upcoming video game and learning how to build it during the process, he was faced with the problem of finding a suitable web hosting service. After being annoyed by a number of overpriced hosting solutions with appalling performance in the UK market, he came up with the idea of ​​single-handedly providing an “honest, reliable and personal” alternative.

Krystal Hosting was finally founded in 2002 and has since grown into one of the UK’s largest independent web hosts, currently hosting around 200,000 websites. Today, they offer a variety of hosting solutions, from standard shared hosting to managed WordPress hosting, cloud VPS and reseller hosting.

Krystal began its success story as the brainchild of 17-year-old Simon Blackler, born out of its creator’s frustration with sloppy service and bad business practices. After spending his annoyed summer vacation trying to build a fan site for an upcoming video game while dealing with overrated web hosting solutions offering nothing but abominable performance in the UK market, young Blackler decided he had had enough.

As an alternative to all of the above, Krystal was finally founded in 2002 and has since “stayed true to its credo” with the credo consisting of eight (we’ll call them) commandments on how to “do the right thing” while running. a company. The last of these so-called commandments proclaims that “they think consumers are best served by legitimate competition, not monopolies,” which is detailed later on the page. In a nutshell, Krystal is the largest independent hosting company in the UK and intends to stay that way.

Green hosting

Krystal is powered entirely by renewable energies (Image credit: Krystal)

Krystal is headquartered in London, UK, where it maintains and operates its Tier 1 data centers and over 220,000 websites for over 30,000 satisfied customers. All of their data centers are powered 100% by green renewable energy, which means their carbon footprint is kept to a minimum and our planet should be safe with them.


Krystal’s blog is full of informative articles on a variety of web hosting topics (Image credit: Krystal)

Krystal’s official website is refreshingly modern, well-organized, user-friendly, and distinctly (and deliciously) purple. The same is true (except for the purple part) of his official blog, which is full of articles written in an interesting, informative, and somewhat witty manner.

When it comes to social networking sites, Krystal can be found on Facebook, Twitter, and LinkedIn.


Krystal offers three shared hosting plans which all include same day migrations, free SSL, backups and a 99.99% uptime guarantee. (Image credit: Krystal)

Packages and prices

Krystal offers a nice variety of web hosting solutions, starting with simple shared hosting and application hosting (WordPress, Joomla, Magento, Opencart, PrestaShop and Drupal), followed by managed WordPress and advanced solutions such as reseller. , VPS and dedicated server hosting.

If a tight budget is one of your concerns, don’t worry. Although Krystal is not the cheapest option out there, it does offer a few reasonably priced plans that are feature-packed and unrestricted in bandwidth, databases, email, subdomains, domains. parked and email aliases. The three shared hosting packages (Amethyst, Ruby, and Sapphire) also include free SSL certificates (via LetsEncrypt), one-click installers (Softaculous and Installatron), user-friendly website builder (no page / site number limitation), industry-leading cPanel, 24/7 support 24 and 7/7 and 99.99% uptime guaranteed.

All of Krystal’s hosting solutions come with a 60-day money-back guarantee, with the exception of the dedicated servers (and that’s understandable), while with managed WordPress you can get a free trial of 30 days.

Payment methods available with Krystal include credit / debit cards (Visa, MasterCard, Maestro and American Express) and PayPal.

Ease of use

Since Krystal’s site has managed to strike the right balance between aesthetics and functionality, finding the right solution should be as easy as possible. However, if you still want to consult with someone before making a final decision, feel free to reach out to Krystal’s pre-sales support staff as they are pretty close to who they strive to be. : “Polite, knowledgeable, quick and always ready to help”.

All of Krystal’s Onyx-based WordPress managed hosting solutions come with a 30-day free trial, so we’re going to try one of them. To get a clear idea of ​​the overall cost, choose a billing cycle you intend to use (monthly, yearly, or triennial) and click the button to include VAT. The personal WordPress plan supports a single website, but you can add an additional single site for the price of £ 5.00 ($ 6.90) per month. It also includes 5 GB of storage space (SSD), 20,000 monthly visits, free daily backups and instant setup.

Free domain name registration is included in Krystal’s premium plans and will be yours for the rest of your life. However, if you’ve chosen something other than premium, a new domain can be yours for a fee (however, transfers are free).

In any case, new users will be asked to create an account with Krystal, which will require them to fill out a form with their personal information, payment information and a password.


This is the user interface for Krystal’s fully managed Onyx platform (Image credit: Krystal)

Your account will be set up in an instant, as they promised. As well as being good looking, Onyx is a fully managed platform, which means there is always someone from the tech team to listen in case you get stuck or have any questions.


Easily manage your website using industry standard cPanel (Image credit: Krystal Hosting)

Krystal’s cloud-based shared hosting plans come with an industry-standard cPanel (which is always good news), a one-click installer with a myriad of apps available (WordPress, Joomla, Drupal and many others) and a -creator of drops. With all of these tools, you will be able to create an attractive site without writing a single line of code.


We used GTmetrix to measure the uptime and response time of Krystal’s main site (Image credit: GTmetrix)

Speed ​​and experience

After testing the speed of Krystal’s main site (via a reliable tool called GTmetrix), we got some pretty promising results showing a fast 3.9 second load time, which is even better compared to the average score of 8 , 1 seconds. All other vital web metrics (greatest painting of content, total block time, and cumulative layout change) showed a powerful performance peaking with an A (93%) as a final score.

As for uptime, Krystal guarantees 99.99% at all times. After asking UptimeRobot to monitor their main site for two weeks without a break, we got a glimpse of what you can expect when hosting with Krystal, and that’s exactly what they promised. During our testing, no seconds of downtime were recorded and no major wobble in startup response time, which paints a pretty presentable performance picture.


Krystal Hosting offers support via ticket, live chat or phone (Image credit: Krystal Hosting)


Searching for support on Krystal’s main site will give you a few options, including opening a support ticket, starting a live chat, calling (if you are their customer), or searching in the knowledge base. The ticketing system is available 24 hours a day, but you can expect a response every day from 6:00 a.m. to midnight. The same hours apply for live chat, while phone support is available Monday through Friday 9am to 8pm. However, if you have opted for one of their premium plans, emergency phone support will be available to you 24/7.


You can also find answers to common web hosting questions in the Krystal Knowledge Base. (Image credit: Krystal)

Krystal Knowledge Base is the first and best self-help option you will find on the official site. It compiles over 300 easy-to-follow tutorials divided into 18 interconnected categories. At the end of each post, users are asked to leave a note with an appropriate emoticon (charmed, confused, or disappointed). As for our impression, we were pretty much charmed by everything we saw there.

The competition

If you’re looking for an eco-friendly web host with a cloud-based product line similar to Krystal’s, but with data centers on four continents, SiteGround might be a good choice. Hosts are remarkably similar in price and functionality, however, Krystal is a bit stronger when it comes to customer support, while SiteGround stands out with its global infrastructure.

Like Krystal, GreenGeeks is a friendly, beginner-friendly host who cares about the environment. However, since it offers data center locations in the United States and Canada (in addition to Europe), it may be more appealing to a larger audience.

Bluehost is another budget-friendly, albeit US-based alternative to all of the above, but its US-based data centers don’t offer much flexibility in terms of location (unlike SiteGround and GreenGeeks) . Also, after a few years of hosting with Bluehost, the price of your plan will increase dramatically, which may surprise you. There will be no such surprises with Krystal.

Much like Bluehost, HostGator is a US-based web host offering a myriad of free hosting options, features and apps at an attractive price. Unfortunately, just like Bluehost, it only provides data centers in the United States. Still, since all of these web hosting providers offer a money back guarantee (Krystal is valid for 60 days), you can check them all out without having to worry about wasting your money.

Final verdict

Krystal’s superiority in the UK market comes from its commitment to speed, stability, durability and (most importantly) customer support, as well as the fact that they offer great value overall. But are they as honest, as reliable and as personal as their motto suggests? We have to say yes, by all means.

However, all of Krystal’s data centers are 100% UK based, which might not be enough to cover all of your target audience. If so, you might be better off with hosts like GreenGeeks, HostGator, or Bluehost.

James S. Joseph