Exabytes web hosting service hit by ransomware attack, still restores services

PETALING JAYA: Exabytes, a Penang-based web hosting service, was hit by a ransomware attack over the weekend, though it claims most of its services have since been restored.

The ransomware, which occurred at 5 a.m. on September 18, disrupted its services, primarily its Windows VPS (Virtual Private Server) and Windows hosting services.

In a message posted on September 19 at 4:23 a.m., the company said it has concluded a management meeting and will immediately launch its turnaround plan.

The company’s data recovery effort stood at 80 percent as of 3 p.m. on September 20, said CEO and founder of Exabytes Chan Kee Siak.

“The case is currently under investigation and we are unable to provide any further information on this at this time.

“Discussions are underway on the best course of action once we resolve this incident,” he said.

The company is currently prioritizing this issue, he said, and is focusing on restoring its systems and services.

It also plans to come up with a mitigation plan to minimize any future disruption to its customers’ operations.

A spokesperson for CyberSecurity Malaysia (CSM) said Exabytes contacted him on the day of the attack.

The spokesperson said the CSM had requested more information to conduct further investigations or offer technical assistance.

Tech portal Amanz reported that the company tweeted that the attackers demanded US $ 900,000 (RM 3.77 million) as a cryptocurrency ransom.

However, the tweet has since been deleted.

James S. Joseph