Another Web Hosting Giant Hit by Fire

Los Angeles-based web hosting provider WebNX recently experienced a fire at its Ogden, Utah data center that took some of its customers’ websites offline.

Unlike the major fire that recently took French hosting provider OVH offline, WebNX’s problems began with a citywide power outage. As is often the case in such a situation, the company’s emergency generators automatically started up following the power outage. However, one of the older standby generators caught fire and the Ogden fire department was called.

In one update on the company’s site, lead developer Selphie Keller provided additional insight into what happened after the power outage, saying:

“One of our older generators that has been running for years and recently under load tested had a mechanical failure and caught fire, which resulted in the loss of power to our main routers and utility system. fire extinguisher controlling the blaze. Unfortunately, the firefighters chose to shut off the electricity to the rest of the building as a precaution, even though the electrical systems were independent.”

Service interruptions

WebNX said it would be able to bring most of its Ogden data center servers back online once an emergency inspector gives the go-ahead. However, some of its servers will suffer an extended outage as they may need to be rebuilt due to water damage.

In addition to knocking WebNX offline, the incident also affected a separate company called Gorilla Servers founded by WebNX CEO Daniel Pautz, which has some of its servers located in the Ogden data center. In one update On its site, Gorilla Servers explained that all of its servers that weren’t directly affected are back online, though it’s also inspecting those that were damaged as a result of the fire.

Although some WebNX customers may have had their businesses and websites disrupted as a result of the incident, the company’s Service Level Agreement (SLA) guarantees 100% uptime, so they will receive 1 day account credits per 15 minutes of downtime, which could be a lot in this case.

Going through The register

James S. Joseph