Los Angeles-based web hosting provider WebNX recently suffered a fire at its Ogden, Utah data center that took some of its customers’ websites offline.
Unlike the major fire that recently took French web host OVH offline, WebNX’s problems started with a power outage across town. As is often the case in such a situation, the company’s back-up generators automatically started up following the power failure. However, one of the oldest back-up generators caught fire and Ogden’s firefighters were called.
In one update On the company’s website, lead developer Selphie Keller provided additional information on what happened after the power outage, saying:
“One of our older generators which had been running for years and was recently tested under load had a mechanical failure and caught fire, causing the power to our main routers and the controlling fire extinguisher system to be cut off. the fire. Unfortunately, firefighters chose to shut off power to the rest of the building as a precaution, even though the electrical systems were independent. “
WebNX said it will be able to bring most of its Ogden data center servers back online once an emergency inspector gives the company the green light. However, some of its servers will experience extended outages as they may need to be rebuilt due to water damage.
In addition to taking WebNX offline, the incident also affected a separate company called Gorilla Servers founded by WebNX CEO Daniel Pautz, which has some of its servers located in the Ogden data center. In one update On his site, Gorilla Servers explained that all of his servers that were not directly affected are back on line although he is also in the process of inspecting those that were damaged as a result of the fire.
While some WebNX customers may have seen their businesses and websites disrupted as a result of the incident, the company’s Service Level Agreement (SLA) guarantees 100% uptime, so they will receive One day account credits every 15 minutes of downtime, which could be a lot in this case.
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